At Personio, Customer Experience is more than one specific role. It is
rather an integral part of our company culture and defines how our
customer-facing teams work. Customer Experience follows the mission to
maximize customer value in our everyday business. As part of this
team, you enable our customers to understand the product, give
feedback, encourage their growth, and make their people processes more
successful.
Join and become part of our exciting journey!
As part of the International Customer Service team you will play a key
role in helping our customers understand and utilise our product
effectively.
_YOU WILL_ collect feedback, drive customer growth and help to bring
HR processes to a new level. The long-term satisfaction of our
customers is your success!
* Professional support of our customers by answering queries via
e-mail and telephone
* Managing customer requests via our ticketing system
* The opportunity to constantly develop your knowledge and skills:
The requests are exciting & varied
* Work closely with our product experts to ensure further development
of our product are user-friendly and meet the needs of our customers
* Contributing to the success of the team by continuously driving our
goals and optimising internal processes
* Creating and managing content for knowledge documentation
WHAT YOU NEED TO SUCCEED
* You must be fluent in English & Italian
* You have experience in customer service in a technology ronment
* IT-savvy, with good analytical skills, quickly adapting to new
software
* Communication is your thing:
Outstanding written and verbal communication and enjoy interacting
with customers
* You are a natural problem-solver who proactively finds solutions to
problems
* An interest in working with HR departments from a wide range of
companies and industries
YOUR LEARNINGS
* Customer communication, requirements management & stakeholder
management
* You will learn how HR and recruiting processes work - from the
start-up to the &#**Apply on the website**;medium-sized
business&#**Apply on the website**;
* Independent, team and solution-oriented work in a dynamic and
intercultural environment
* Expertise, among others in the tools Zendesk, JIRA, Gainsight
WHY PERSONIO
Aside from our people, culture, and mission, there are a variety of
additional benefits that help make Personio a great place to work!
Work with us and receive:
* Competitive compensation package that includes salary, benefits,
and pre-IPO equity
* Two Impact days you can use to have an impact on the environment
and society. One day is for an individual project and one for a
company-wide initiative! #Social Responsibility
* **Apply on the website** days of paid vacation + 2 days off for
Christmas and New Year&#**Apply on the website**;s Eve (because we
love what we do, but we also love vacation!)
* Annual personal development budget of ?1,**Apply on the website**
for conferences, courses, books, career coach, etc.
* Regular company and team events like Oktoberfest, ski trips,
Christmas parties, and more! (COVID permitting)
* With Personio
Flex, decide for yourself where you work most effectively. For this,
we offer you a flexible **Apply on the website**% in-office & **Apply
on the website**% remote working framework. Our remote working policy
includes the possibility to work from home or anywhere within the UK
or European Economic Area.
* Choose between two mobility options:
Tax Saver Commuter Ticket and the Bike to Work Scheme and receive a
subsidy of **Apply on the website**.**Apply on the website**?/month
from Personio
* Comprehensive healthcare scheme covered for each permanent employee
(excl. taxes).
* Enjoy training with Gympass with a subsidy of **Apply on the
website**?/month from Personio
* Pension scheme with up to 5% matching contribution
* Discounts across a range of brands so you can save money while
shopping at Adidas, LG, Bosch, Apple, Dia, etc.
* Mental health support, as we know that mental wellbeing plays a
major role in both our personal and professional success. #Personio
Cares
Personio is an equal opportunities employer and does not discriminate
on the grounds of gender, civil status, family status, sexual
orientation, religion, age, disability, race or being a member of the
traveller community.THE ROLE
At Personio, Customer Experience is more than one specific role. It is
rather an integral part of our company culture and defines how our
customer-facing teams work. Customer Experience follows the mission to
maximize customer value in our everyday business. As part of this
team, you enable our customers to understand the product, give
feedback, encourage their growth, and make their people processes more
successful.
Join and become part of our exciting journey!
As part of the International Customer Service team you will play a key
role in helping our customers understand and utilise our product
effectively.
_YOU WILL_ collect feedback, drive customer growth and help to bring
HR processes to a new level. The long-term satisfaction of our
customers is your success!
* Professional support of our customers by answering queries via
e-mail and telephone
* Managing customer requests via our ticketing system
* The opportunity to constantly develop your knowledge and skills:
The requests are exciting & varied
* Work closely with our product experts to ensure further development
of our product are user-friendly and meet the needs of our customers
* Contributing to the success of the team by continuously driving our
goals and optimising internal processes
* Creating and managing content for knowledge documentation
WHAT YOU NEED TO SUCCEED
* You must be fluent in English & Italian
* You have experience in customer service in a technology ronment
* IT-savvy, with good analytical skills, quickly adapting to new
software
* Communication is your thing:
Outstanding written and verbal communication and enjoy interacting
with customers
* You are a natural problem-solver who proactively finds solutions to
problems
* An interest in working with HR departments from a wide range of
companies and industries
YOUR LEARNINGS
* Customer communication, requirements management & stakeholder
management
* You will learn how HR and recruiting processes work - from the
start-up to the &#**Apply on the website**;medium-sized
business&#**Apply on the website**;
* Independent, team and solution-oriented work in a dynamic and
intercultural environment
* Expertise, among others in the tools Zendesk, JIRA, Gainsight
WHY PERSONIO
Aside from our people, culture, and mission, there are a variety of
additional benefits that help make Personio a great place to work!
Work with us and receive:
* Competitive compensation package that includes salary, benefits,
and pre-IPO equity
* Two Impact days you can use to have an impact on the environment
and society. One day is for an individual project and one for a
company-wide initiative! #Social Responsibility
* **Apply on the website** days of paid vacation + 2 days off for
Christmas and New Year&#**Apply on the website**;s Eve (because we
love what we do, but we also love vacation!)
* Annual personal development budget of ?1,**Apply on the website**
for conferences, courses, books, career coach, etc.
* Regular company and team events like Oktoberfest, ski trips,
Christmas parties, and more! (COVID permitting)
* With Personio
Flex, decide for yourself where you work most effectively. For this,
we offer you a flexible **Apply on the website**% in-office & **Apply
on the website**% remote working framework. Our remote working policy
includes the possibility to work from home or anywhere within the UK
or European Economic Area.
* Choose between two mobility options:
Tax Saver Commuter Ticket and the Bike to Work Scheme and receive a
subsidy of **Apply on the website**.**Apply on the website**?/month
from Personio
* Comprehensive healthcare scheme covered for each permanent employee
(excl. taxes).
* Enjoy training with Gympass with a subsidy of **Apply on the
website**?/month from Personio
* Pension scheme with up to 5% matching contribution
* Discounts across a range of brands so you can save money while
shopping at Adidas, LG, Bosch, Apple, Dia, etc.
* Mental health support, as we know that mental wellbeing plays a
major role in both our personal and professional success. #Personio
Cares
Personio is an equal opportunities employer and does not discriminate
on the grounds of gender, civil status, family status, sexual
orientation, religion, age, disability, race or being a member of the
traveller community.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
